Privacy Policy

Privacy Policy (Domestic): Narayana Hrudayalaya Ltd and its Affiliates

Privacy Policy
Narayana Hrudayalaya Ltd. (“NHL”) is committed to respecting the privacy of every person who shares information with NHL. Your privacy is important to us, and we strive to take reasonable care and protect the information we receive from you, the User. In this regard, we adhere to the applicable governing laws in India related to Privacy and Personal Data Protection.

This Privacy Policy (“Privacy Policy”) applies to the collection, storage, processing, disclosure and transfer of your Personal Information (defined below) as per the above-mentioned laws, when such Personal Information is shared with NHL for any prupose or transaction or services (“Services”).

The terms ‘You’ or ‘Your’ refer to you as the User of our Services and the terms ‘We’, ‘Us’ and ‘Our’ refer to NHL and it’s Group Companies along with Business Partners.

1. Definitions

“Personal Data / Personal Information” means any data about an individual who is identifiable by or in relation to such data.
“Processing / Process / Processed” in relation to personal data, means a wholly or partly automated operation or set of operations performed on personal data, and includes operations such as collection, recording, organization, structuring, storage, adaptation retrieval, use, alignment or combination, indexing, sharing, disclosure by transmission, dissemination or otherwise making available, restriction, erasure, or destruction.
“Data Principal” means the individual to whom the personal data relates and where such individual is:
(i) A child, includes the parents or lawful guardian of such a child;
(ii) A person with disability, includes her lawful guardian, acting on her behalf.
“Data Fiduciary” means any person who alone or in conjunction with other persons determines the purpose and means of processing of personal data.
“Data Processor” means any person who processes personal data on behalf of a Data Fiduciary.
“Group Companies” means NHL, its subsidiaries, business affiliates, or any other entity that directly or indirectly controls, is controlled by, or is under common control of NHL including its subsidiaries, associate companies, affiliates, and joint venture entities. The term “control” shall mean the possession, directly or indirectly, of the power to direct or cause the direction of the management and policies of an entity, whether through ownership of voting rights, by contract, or otherwise.
“Business Partners” shall mean any person, entity, association, society, educational institution, partnership firm, sole proprietorship or organization with whom NHL or its Group Companies is having business collaboration for providing or availing the healthcare and allied and incidental services, either directly or indirectly.

2. Collection

We collect Your Personal Information directly from You, from third parties and automatically through Our Website or Our Applications. This Personal Information, for instance, would relate to the type of device You are using, the time that You have logged on to Our Website or Our Applications, Your IP address and other Personal Information as listed in Section 6 below. The personal information collected shall be used and disclosed for various purposes in accordance with your Consent and this Privacy Policy.
You can further choose to share additional Personal Information with Us, by writing to Us via the contact details provided in Section 14.

3. Consent

By virtue of the Consent separately provided by you, it is agreed by You that You have, freely consented to the collection, storage, processing, disclosure and transfer of Your Personal Information in accordance with the provisions of this Privacy Policy and the Consent.
You acknowledge that You have provided Your Personal Information out of your free will and after understanding how it will be used. You also consent that the collection, storage, processing, disclosure and transfer of any Personal Information shall not cause any wrongful loss to You, if it is done in accordance with the provisions of this Privacy Policy and the Consent. However, we shall not be liable for any loss that may happen to you owing to the provision of wrongful Personal Information by You.

4. Control Over Your Personal Information

You have the right to withdraw Your consent at any point, provided such withdrawal of the consent is intimated to us in writing through an email at grievance.digital@narayanahealth.org requesting the same. If You wish to rectify the Personal Information that we may have collected to offer You healthcare services, other personalized services and offers, you may reach out to us through the contact information set out in Section 14 of this Privacy Policy for raising a request, citing the reason for such rectification of Personal Information.
However, once You withdraw Your Consent to share the Personal Information collected by Us, we shall stop processing your personal information and by which You may not be able to avail the online services we offer, and usage of Our website and Our Applications might get restricted. Additionally, withdrawing your consent will not affect the lawfulness of any Processing we have conducted prior to your withdrawal, nor will it affect Processing of your Personal Data conducted on lawful Processing grounds other than consent.

5. Changes to Privacy Policy

We may update this Privacy Policy from time to time with or without advance notice. However, You shall be notified only if there are material changes to this Privacy Policy. Additionally, the top part of the Privacy Policy indicates when the Privacy Policy was last updated. Your continued use/availing of our services shall be deemed acceptance of the subsequent amendments/revisions, unless such consent is specifically withdrawn.

6. Personal Information Collected

The kinds of information that We may collect about You include but are not limited to the following:

Patient / Caregiver / Parents / Doctor / Nurses / Health Care Professionals / Job Candidates Name
Date of Birth / Age
Gender
Address (including country and pin/postal code)
Phone Number / Mobile Number
Emergency Contact Number
Email Address
Physical, physiological and mental health condition, provided by You and/or your Health Care Professional
Patient Vitals
Blood Group
Medical Record Number
Personal medical records and history, Lab reports
Valid financial information at time of purchase of product / service and / or online payment
Login ID and Password
Ration Card Details
Insurance e-card
Marital Status
Spouse / Partner Name
CCTV footage inside our campus
User Details, as provided at the time of registration or thereafter
Records of interaction with Company representatives
Your usage details of our website / applications such as time, frequency, duration and pattern of use, features used and the amount of storage used
Master and transaction data and other data stored in Your user account
Internet Protocol address, cookie data, browser type, browser language, referring URL, files accessed, errors generated, time zone, operating system and other visitor details collected in Our log files
Aadhaar Card Details
Pan Card Details
Driving License
Voter ID
VISA
Passport Details
Bank Details
Employment History and Educational History (Through Resume)
Video and audio recording of your interaction with NHL and its representatives either for healthcare services or recruitment or any other purpose.
Biometric data for Face Recognition for login purposes
Any other information that is willingly shared by You (collectively referred to as “Personal Information”)

7. How we Collect Personal Information

The methods by which we collect your Personal Information include but are not limited to the following:

By filling the patient registration form
By providing details to a Health Care Professional or Company representative
When You register on Our Website / Apps / any digital channel
When You / Your representatives apply for / collect birth / death certificate
When Your Caregiver / Parents / Attenders provide Your details
When You provide Your Personal Information to Us while receiving services
When You use the features on Our Website
Using cookies (more fully detailed in Section 10 of this Privacy Policy)
CCTV footage through the cameras installed in Our premises
When You apply to any jobs through Our Career portal
Health related Information generated and recorded while rendering healthcare services
Video and audio recording of your interaction with NHL and its representatives either for healthcare services or recruitment or any other purpose

8. Use of Personal Information / Purpose(s) for the collection of Personal Information

Your Personal Information may be used by NHL, Group Companies and Business Partners for various purposes including but not limited to the following:

To provide healthcare services including preventive, diagnostic and medical treatment services and all related ancillary and allied clinical and non-clinical enabling services
To facilitate insurance cashless processing (pre-authorization and final approvals) with the Insurance service provider
To facilitate payment processing by sponsors on your behalf (government and non-government)
To operate, improve the Website and/or our Services and to enhance Your experience
For patient engagement via phone, SMS, WhatsApp or email or any digital communication mode to ensure continued healthcare services, extension of new services or products or benefits and seeking User feedback and grievance redressal
To maintain electronic medical records of patients, including medical & treatment history, medications, insurance details and to facilitate digital journey for the patients and providing IT support
To perform studies, research and analysis of clinical and non-clinical nature for improving Our information, analysis, services and technologies and publication of study or research reports on aggregate anonymized basis
To resolve any grievance/complaints received from You
To fulfill mandate of any government, quasi-government, statutory, regulatory and judicial authority
To archive medical records and other relevant documents as per applicable legal & regulatory requirements
For processing refunds to patients
To facilitate the ambulance driver to reach the correct location of the patient
To audit any specific events/incidents reported at the hospital
For accounting & audit purposes
To collect and process pre-requisite information from blood donors as mandated by the Government Authorities
To ensure safety and security of the hospital premises
To dispense medications, consumables and implants for patients
To report incidents involving patients to the Safety Committee
To monitor & ensure security of systems during information processing
To transfer information about You if we are acquired by or merged with another company
To schedule interviews and to provide employment services
To share with our business partners for provision of specific services to You or NHL that you have ordered to enable them to provide effective services,
To investigate, prevent, or take action regarding illegal activities, suspected fraud, violations of our Terms of Use, breach of Our agreement with you or as otherwise required by law
To aggregate Personal Information for research, statistical analysis and business intelligence purposes, and to transfer such research, statistical or intelligence data in an aggregated or non-personally identifiable form to third parties and affiliates, (referred to as “Purpose(s)”)

9. Sharing and Transferring Personal Information to Third Parties

Once you have freely consented to share your Personal Information with us, You authorize us to exchange, transfer, share, part with all or any of Your Personal Information, across borders and from Your country to any other countries across the world with the Cloud Service Provider and Our affiliates / agents / third party service providers / partners / banks and financial institutions or any other persons, for the Purposes specified under this Privacy Policy or as may be required by applicable law. However, the transfer is carried out under organizational and contractual measures to ensure compliance with applicable data protection regulations to safeguard your personal data.
You acknowledge that some countries where we may transfer Your Personal Information may not have data protection laws that are as stringent as the laws of Your own country. You acknowledge that it is adequate that when NHL and its Group Companies transfers Your Personal Information to any other entity within or outside Your country of residence, NHL and its Group Companies will place contractual obligations on the transferee which will oblige the transferee to adhere to the provisions of this Privacy Policy.
We may disclose Your information to any international third-party companies/organizations & Government bodies to procure the medicine, in case the medicine is not available in India. However, the transfer is carried out under organizational and contractual measures to ensure compliance with applicable data protection regulations to safeguard Your personal data.
We may also share your personal information with banking, legal and insurance services (who may act as Processors or Fiduciaries) to the extent we are legally obliged to share or have a legitimate use in sharing your personal information
We may share anonymized / de-identified information with research organizations, for the advancement of medical research to improve patient outcomes in future.
We may share Your Personal Information with our Group Companies for providing / offering healthcare services, processing data on behalf of NHL, offering any new services including but not limited to wellness, preventive, diagnostic, medical treatment and pharmacy services and packages and benefits related to healthcare and health insurance service, and providing any information for offers and discounts that may be available from time to time.
We may share Your Personal Information with our Business Partners for availing / providing services from / by the Business Partners for either healthcare and allied services, customer engagement services or data processing and other administrative services.
It is possible that certain information will be stored on servers in multiple other countries on the “cloud” or other similar distributed hosting platforms. By providing Your Personal Data to us, You are consenting to the transfer of Your Personal Data between India and other jurisdictions, and to our use and disclosure of Your Personal Data in accordance with this Privacy Policy. However, such transfers will be made by implementing reasonable security measures for protection of Your Personal Data.

10. Use of Cookies

We may store temporary or permanent ‘cookies’ on your computer. You can erase or choose to block these cookies from your computer. You can set or amend your web browser controls to accept or refuse cookies. If you choose to reject cookies, you may still use the Website though your access to some functionality and areas of this Website may be restricted. How you can refuse cookies through your web browser, vary from browser to browser. You should visit your browser’s help menu for more information. Also, You can delete existing cookies from your browser. If cookies are deleted, the information collected prior to the preference change may still be used; however, we will stop using the disabled cookie to collect any further information from your user experience while serving advertisements or optimizing services to its Users, NHL may allow authorized third parties to place or recognize a unique cookie on the User’s browser/device. Further, NHL does not exercise control over the sites displayed as search results or links from within its Services. These other sites may place their own cookies or other files on Your computer, collect data or solicit personal information from You, for which NHL is not responsible or liable. NHL encourages You to read the privacy policies of all external sites.

11. Security

The security of your Personal Information is important to us. We have adopted reasonable security practices and procedures including Physical, Technical and Administrative measures to ensure that the Personal Information collected and processed is secure and to prevent unauthorized access, disclosure, modification, destruction, loss, and misuse of personal information. We restrict access to your Personal Information to Our and Our affiliates’ employees, agents, third party service providers, partners, and agencies on a need-to-know basis and in relation to the Purposes as specified above in this Privacy Policy. While We will endeavor to take all reasonable and appropriate steps to keep secure any information which We hold about You and prevent unauthorized access, You acknowledge that the internet is not 100% secure and that We cannot provide any absolute assurance regarding the security of Your Personal Information. We will not be liable in any way in relation to any breach of security or unintended loss or disclosure of information caused by Us in relation to your Personal Information.

12. Compliance with Laws

We adhere to the applicable governing laws in India related to Privacy and Personal Data Protection.
You are advised not to use the services of the Website or Applications if any of the terms of this Privacy Policy are not in accordance with the applicable laws of your country.

13. Retention of Personal Information

NHL shall retain your Personal Data only for the duration it is necessary for legal, regulatory and business requirements. We maintain specific records management and retention policies and procedures, so that personal data are deleted after a reasonable time according to the retention criteria for such data in accordance with applicable legal, regulatory and business requirements.

14. Grievance Officer

We have appointed a Grievance Officer to address any concerns or grievances that You may have regarding the processing of Your Personal Information. If you have any such grievances, please write to our Grievance Officer at grievance.digital@narayanahealth.org and Our officer will attempt to resolve Your issues in a timely manner.

Grievance Officer
Narayana Hrudayalaya Limited
Corporate Office, 261/A, 2nd Floor
Bommasandra Industrial Area
Bengaluru, Karnataka 560099
grievance.digital@narayanahealth.org

Privacy Policy (International)

The Company recognises the importance of maintaining the privacy of the information belonging to you. This Policy sets out details of how we treat user information collected on each of the platforms that are owned and controlled by us, including our website www. https://www.narayanahealth.org/ (the "Website"), the Tool NH Care (Applications), email communications received on noreply@narayanahealth.org and text messages received on +91 8067506890 (collectively, the "Platform"). The Platform is owned and operated by Narayana Hrudayalaya Limited, a public limited company existing under the provisions of the Companies Act, 2013 having its registered office at #258/A, Bommasandra Industrial Area, Anekal Taluk, Bengaluru - 560099 (the "Company" which expression shall mean and include, unless repugnant to the context, its successors in interest, affiliates and permitted assigns). The Platform is also used by hospitals operated and managed by the Company and its Affiliates. This Privacy Policy covers the Company, its Affiliates and the hospitals managed by the Company and its Affiliates and is limited to the information provided by the user and collected by the Company through the Platform

"You" or the "User" in this Policy refers to any person who voluntarily uses the Platform for the purpose of obtaining Services from the Company and its team of duly qualified doctors. You are a resident of Afghanistan, Bangladesh, Bhutan, Burundi, Cambodia, Democratic Republic of the Congo, Ethiopia, Fiji, Ghana, Indonesia, Iraq, Kazakhstan, Jamaica, Kenya, Kuwait, Kyrgyzstan, Madagascar, Maldives, Mauritius, Myanmar (Burma), Nepal, Niger, Nigeria, Oman, Pakistan, Qatar, Rwanda, , Republic of the Congo, Saudi Arabia, Sri Lanka, Sudan, Tajikistan, Tanzania, Turkmenistan, Uganda, Uzbekistan, Yemen, Zambia only. Individuals residing in other countries shall not access the Platform and the Services rendered through the Platform.

By visiting and/or using the Platform, you agree to the terms of this Privacy Policy and it shall be deemed that you have read in full, accepted and agreed to the terms herein. The Company reserves the right to modify the terms contained in this Privacy Policy at any time by posting such modifications on the Website. The modified Privacy Policy would be effective from the date of modification that is posted by the Company on the Website. If you do not agree to any term that is contained in this Privacy Policy, please immediately cease your use of the Platform.

This Privacy Policy is issued pursuant to the provisions that are contained in (a) Section 43A of the Information Technology Act, 2000; (b) Rule 4 of the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Information (as defined hereinafter) that is collected by the Company on the Platform shall be used by the Company only for the purpose of providing the Services (as defined hereinafter) and other purposes as mentioned in the consent form, and such information shall not be used, sold, transferred or rented in a manner that is not set out in this Privacy Policy and the consent form.

Purpose of processing Information:

The Company shall process Information provided by You for the purpose of rendering Services comprising of Online Evaluation (wherein the Platform connects Users to the network of experts working with the Company and facilitates the issuance of a feasibility of the medical treatment of the medical condition or illness suffered by the Patient in the Hospital) and Online Follow-up Consultation (wherein the Platform connects Users to the network of experts working with the Company and facilitates the further treatment of the medical condition or illness that was previously treated during the physical visit of the Patient to the Hospital) through electronic communications, which includes but is not restricted to video-calling, telephonic communication, transmission of information via emails, text messages etc.

The Company shall also process PHI (defined hereinafter) for the purpose of rendering the service of creating digital record and processing of PHI.

The Company shall also process Information provided by You for the purpose of receiving professional fees towards the Services rendered by the Company.

The Company shall also process de-identified Information provided by You for medical research and development purposes.

Lastly, the Company shall process the information provided by You to educate you or notify you with respect to the relevant products and services offered by the Company

The services listed in this clause shall collectively be referred to as the Services.

Information that is processed by the Company:
In providing the various Services on the Platform, the Company shall collect certain personal information and sensitive personal information [as defined in Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 and collectively referred to as Information] from you. This information would, inter alia, include the following:

Contact information: The Company shall collect your name, email id, mobile number, postal address etc.
Information to provide the Services: the Company shall collect information regarding your medical history, medical reports, details of medication taken, health condition, prescriptions, allergies, age, body weight, medical insurance data, family medical history etc. in order to provide the Services in an efficient manner. (collectively referred to as Personal Health Information/PHI)
Payment and billing information: The Company shall collect your billing name, billing address and payment method when you pay for the Services availed by you on the Platform (as defined in the Terms of Use available here terms-of-use on the Platform). Please note that the Company would collect your credit/debit card number or credit/debit card expiry date or other details pertaining to your credit/debit card. Credit/debit card information will be obtained and processed by our online payment partners razor pay. All Information related to your credit/debit card will not be stored by the Company.
Other information: While you use the Platform, the Company shall collect information about your IP address and the browser you are using.

You acknowledge and agree that any and all information that is provided by you on the Platform is provided by you voluntarily or that you are authorized to provide such information without violating privacy of any person and that the information is provided at your own risk.

You shall be responsible for the accuracy of the information provided to the Company for the use of the Platform and the Services. If there is any mistake in or change to Information provided by you for the use of Platform, you shall immediately notify the Company at feedback@narayana.health. You shall be solely liable for the consequences of providing incomplete, inaccurate or incorrect information on the Platform. Where the Company has reasons to believe that the information provided by you on the Platform in incorrect or incomplete, the Company may restrict you from using the Platform by disabling your User Account.

The Platform is not directed at minors, and we do not seek to collect any information directly from children including those under the age of 18. If we learn that we have received any information from an individual under the age of 18, we will use that information only to respond directly to the minor (or a parent or legal guardian) to inform him or her that he or she cannot use the Services and subsequently we will delete that information from our own servers. However, the parent or legal guardian may use the Platform and provide Information on behalf of the minor in order to use the Services offered on the Platform.

If you want to discontinue the use of the Platform, or if you want to withdraw the consent granted to the Platform for collecting and processing your data, please notify the Company at feedback@narayana.health . Once you discontinue the use of the Platform or withdraw your consent, the Company shall retain the personal information provided by you on the Platform for such time period as may be mandated by applicable law (if any) and thereafter use anonymized information for research and academic teaching.

Information may be collected in several ways

Active collection: This refers to the information that is actively provided by you while registering on the Platform, while availing of the Services through the Platform, while making payments using the payment gateway on the Platform etc.
Passive collection: This refers to the information that is gathered by the Company using tracking and Analytical tools, browser cookies etc. for collecting information about your usage of our Platform. This information may be used by the Company for internal research to understand User demographics, interests and behaviour with a view to improving the functionality of the Platform, track your preferences, to provide you with a customized Platform experience, to notify you of any updated information and new services and other related functions offered by the Platform/ Company, keep you informed about latest content available on the Platform, special offers, and other products and services of the Company, to assist you with customer service or technical support issues and so on.

While the Company does not actively collect any information from persons who visit the Platform, but do not register themselves on it or avail of the Services, certain portions of this Privacy Policy would be applicable to such visitors as well.

Use of your personal information by the Company:

To render Services: the information provided by you is collected to render the Services availed by you through the Platform.
To contact you: The contact information you provide would be used by the Company to contact you in relation to the provision of the Services.
To improve the quality of the Services: The Company shall use your information to improve the functionality of the Services and to ensure that its quality is maintained / bettered.
For security purposes: The Company shall use the information provided by you on the Platform to protect our company, our users, our partners or our associates.
For marketing purposes: The Company shall send you information about special promotions or offers. The Company shall also notify you of new or improved features on the Platform.
Transactional communications: The Company shall also contact you by way of emails or SMSs to keep you informed of the various actions taken by the Company in the course of providing the Services.
For medical research purposes: The Company shall process the Information provided by You in de-identified form for medical research purposes.

The Company shall use your information only to the extent mentioned in this Policy and in a manner that is permitted by applicable law.

Processing of the data collected by the Platform:

All data that is shared by you on the Platform shall be processed by the Company. Personally identifiable data shared by you shall be stored and processed only for the purpose of providing the Services, and to contact you. Medical data and reports shared by you on the Platform may be processed for research and analysis in a deidentified form. The Company may also publish such research studies and findings in reputed medical journals and conferences (such as the ASCO) in a deidentified form. The Company follows reasonable security practices and procedures as per Industry standards and follows best practices to ensure the Information is processed in a secure manner. If you would, at any time, revoke your consent for the processing of the data shared by you on the Platform, you could do so by sending an email to feedback@narayana.health. Once such an email is received, the Company will remove your personal data from the data that is being processed in the manner set out in the aforesaid paragraphs.

Sharing of information by the Company with third-parties:

Service Providers: The Company shall share your information with third parties who the Company has contracted with for assistance with performing the Services such as Doctors, para-medic staff Hospitals, the Medical Board constituted by the Company, payment processors or transactional or promotional message processors or technological partners or third party processors. In the future, your medical data and history in a deidentified form may be shared with researchers for study, analysis and publication.
Compliance with law: The Company might share your information to respond to a court order or subpoena. The Company shall share your information if a government agency or investigatory body requests the Company to do so.
Mergers and Acquisitions: If the Company sells its business or hives of a portion of the same to a new entity, your personal information that is available on the Platform may be transferred to the new entity.

SECURITY OF YOUR INFORMATION

Please note that neither the Company nor any of its employees would have access to the password that relates to your User account on the Platform. You shall be solely responsible for protecting your login credentials to the Platform, and the Company shall not be liable in any manner for unauthorised use of your login credentials. You shall be liable to the Company for any loss suffered by the Company as a result of unauthorised use of your login credentials. In the event of any misuse or suspected misuse of the same, please notify the Company at feedback@narayana.health

While the Company shall seek to implement the best market practices and security policies for the protection of your personal information, it shall not be liable for improper use or disclosure, unauthorised modification and unlawful destruction or accidental loss of information or any Cyber Incidents. It is expressly stated that the Company shall not be responsible for any breach of security or for any actions of any third parties that receive Users' personal data or events that are beyond the reasonable control of the Company including, acts of government, computer hacking, unauthorized access to computer data and storage devices and storage technology, hardware, computer crashes, breach of security and encryption etc.

The Company shall transfer and store the Information in India, a country that may not have the same level of data protection as in your country of residence for the purpose of rendering Services.

Cookies: A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you grant the permission, the file is added, and the cookie helps analyse web traffic or lets you know when you visit a particular site. The Company uses traffic log cookies to identify which pages are being used. This helps the Company analyse data about web page traffic and improve the functioning of the Platform. This information is used by the Company only for statistical analysis and then the data is removed from the system. Please note that the Company does not have any control over the cookies that are placed by third party links on the Platform. The Company does not represent to you that such third-party websites have their own privacy policies or that the information that is provided by you to them would be secure.

REDRESSAL OF GRIEVANCES

If a User has any questions or grievances regarding the Platform, the contents thereof, the manner in which personal data is being collated or processed by the Platform or is in need of making data access requests or has any questions regarding the Services, the User may reach out to The Grievance Officer of the Company customer support at canceropinion@narayanahealth.org (the "Grievance Officer"). The Grievance Officer shall address any question or complaint or grievance that is raised by a User within a period of one (1) month from the date on which it is raised and complete information on the complaint is provided to the Grievance Officer.

Where the Company requires additional information to process and respond to the query raised by a User, the Company shall notify the User of the same.

MISCELLANEOUS PROVISIONS

Force Majeure: The Company shall not be responsible for any cessation, interruption or delay in the performance of its obligations hereunder due to earthquake, flood, fire, storm, natural disaster, act of God, war, terrorism, armed conflict, labour strike, lockout, or boycott or change in law governing the Services rendered herein. The Company may at any time, in its sole discretion and without advance notice to you, cease operation of the Platform and the provision of the Services.

No Waiver: A delay or failure by the Company to exercise or enforce any right or provision of this Privacy Policy will not constitute a waiver of such right or provision.

Notices: All notices given to a User by the Company or by a User to the Company or another User shall be in writing and in the English language. Such notice shall be sent by e-mail or mailed by a prepaid recognized courier service to the intended recipient at the address set out below, or any changed address that is notified by either Party:

Notice to the Company:

Narayana Hrudayalaya Limited

#258/A, Bommasandra Industrial Area, Anekal Taluk, Bengaluru - 560099

Email: feedback@narayana.health

Notice to User:

At the email address provided by you at the time of registration on the Platform.

Governing Law; Jurisdiction: This Privacy Policy is governed by the provisions of Indian law, including but not limited to the following:

the Indian Contract Act, 1872;
the (Indian) Information Technology Act, 2000;
the (Indian) Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011; and

This Platform originates from India. By using this Platform, you consent to the exclusive jurisdiction and venue of the courts located in Karnataka, India in connection with any action, suit, proceeding or claim arising under or by reason of this Privacy Policy barring the conflict of laws principles.